Privacy Policy

Last updated: June 17, 2026

HomeWithPet operates this store and website (including all associated information, content, features, tools, products, and services) to provide you with a carefully curated shopping experience (the "Services"). HomeWithPet is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with the Services, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we are referring to information that identifies, relates to, describes, or can be reasonably associated with you or another individual. Personal Information does not include information that has been collected anonymously or anonymized so that it cannot identify an individual. Depending on how you use the Services, where you live, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

Contact Information: Includes your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Includes credit card, debit card, or financial account numbers, payment details, transaction specifics, payment methods, payment confirmations, and other payment-related information.
Account Information: Includes your username, password, security questions, and various settings and preferences.
Transaction Information: Includes products you viewed, added to your cart, added to your wishlist, purchases, returns, exchanges, cancellations, and past transaction history.
Communications with Us: Includes information contained in your communications with us, such as when you contact customer support.
Device Information: Includes information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Includes information about how you interact with the Services (e.g., how and when you access the Services, and your navigation).

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.
Automatically through the Services: Including information collected from your device when you use our products or services or visit our website, and through cookies or similar technologies.
From our service providers: Including when we engage them for specific technologies or to collect or process personal information on our behalf.
From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services: We use personal information to provide you with the Services. This includes fulfilling our contract with you, processing payments, fulfilling your orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases/returns/exchanges and other transactions, creating/maintaining/managing your account, arranging shipping, facilitating returns and exchanges, enabling review postings, and providing a personalized shopping experience, such as recommending products based on your purchase history. This may include using your personal information to better customize and improve the Services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes. This includes sending marketing, advertising, and promotional communications via email, text message, or mail, as well as displaying online advertisements for products or services based on your past purchases, items added to your cart, or other service usage history, both within our Services and on other websites.
Security and Fraud Prevention: We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect/investigate/respond to potential fraud, illegal, harmful, or malicious activity, protect public safety, and ensure the security of the Services. If you register an account using the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with others.
Communicating with You: We use personal information to provide you with customer support, respond to you promptly, provide effective service, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws, respond to legitimate legal requests, including from law enforcement or government agencies. We also use it to participate in or investigate civil discovery processes, potential or actual litigation, or other legal disputes, and to investigate and enforce potential violations of our Terms of Service or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

Shopify and other vendors or third parties that provide services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
Business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising integrated with third-party services based on your online activities across various merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activities across different merchants or websites.
When you direct, request, or consent to the disclosure of specific information to a third party (e.g., when shipping products or using social media widgets or login integrations), we will disclose that information.
Sharing within our affiliates or corporate group.
In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect and defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties, who may be located in countries outside your country of residence, to provide and improve the Services for you. Furthermore, to protect, grow, and improve our business, we use enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use the personal information collected regarding your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about your rights, please visit: Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

External Service Websites and Links

The Services may contain links to websites or other online platforms operated by external services. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and assume no responsibility for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, such as on third-party social networking platforms, may also be visible to other users of the Services or the relevant external platform, without limitation on its use by us or the external service. The inclusion of such links does not imply any endorsement or recommendation by us, unless otherwise expressly stated on the Services regarding the content, owners, or operators of those platforms.

Children's Data

The Services are not intended for children, and we do not intentionally collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and your child has provided us with personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we are "sharing" or "selling" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transit. We recommend that you avoid using insecure communication methods when transmitting sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing other applicable agreements or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request where permitted by law.

Right to Access / Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request the deletion of personal information we hold about you.
Right to Correction: You may have the right to request the correction of personal information we hold about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, under certain circumstances and exceptions, request that it be transferred to an external service.
Managing Communication Preferences: While we may send you promotional emails, you can opt out of receiving them at any time by using the "unsubscribe" option provided in the email. Even if you opt out, we may continue to send you non-promotional emails, such as important updates regarding your account or orders.

These rights can be exercised as indicated on the Services or by contacting us using the contact information below. If you wish to learn more about how Shopify uses your personal information and about your rights, including your rights regarding data processed by Shopify, please visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise these rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframe prescribed by applicable law.

Complaints

If you have complaints regarding our handling of your personal information, please contact us using the contact information below. Depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority through the contact information provided below.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country.

When we transfer your personal information outside the European Economic Area (EEA) or the UK, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority where applicable, unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at the email address below.
*Phone inquiries are accepted for administrative purposes only.
Email: info@homewithpet.com
Phone Line 1: 08078363106
Phone Line 2: 08092610076